• Monitor and ensure operations comply with quality standards and regulatory requirements.
• Support audits, qualification programmes, claims, and other quality-related activities.
• Act as the operations point-of-contact for both internal and external stakeholders.
• Coordinate projects and ensure timelines and customer expectations are met.
• Prepare and maintain SOPs and process flow documentation.
• Conduct training sessions for internal staff and external partners when required.
• Work with the IT team on system improvements, integration, and testing for new projects.
• Provide daily operational support and resolve issues efficiently.
• Maintain regional SOPs and ensure processes are consistently followed.
• Prepare operational and KPI reports on a daily, weekly, and monthly basis.
• Respond to customer enquiries and requests in a timely manner.
• Serve as a communication hub between customers, internal teams, and external partners.
• Align processes across different operational teams to improve efficiency.
• Support continuous improvement initiatives with the Operations Manager.
• Assist with ad-hoc quotations and special customer requests.
• Travel overseas when required.
• Perform other duties as assigned by Management.

Job Requirements

• Diploma or above in Logistics, Supply Chain, Transportation, International Business, or related fields.
• Minimum 2 years of relevant experience in freight forwarding or logistics; air and ocean freight exposure preferred.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No. 20C0270