Job Summary:

Lead and oversee the operational delivery and client management of integrated service contracts, ensuring service excellence, financial performance, and long-term account growth. The role combines operational leadership with account ownership, serving as the primary client partner while ensuring disciplined execution on the ground.

Key Responsibilities:

Account Ownership & Client Leadership

• Serve as the primary point of contact for assigned integrated service accounts.
• Develop strong client relationships at management level to ensure retention and contract renewal.
• Lead quarterly business reviews (QBRs), performance reporting, and strategic discussions with clients.
• Identify upselling and cross-selling opportunities within existing accounts.
• Manage client expectations, resolve escalations, and ensure service recovery where required.

Operational Leadership & Service Delivery

• Oversee end-to-end operational delivery across multiple service lines (e.g., cleaning, landscape, pest control, M&E soft services).
• Coordinate site teams and supervisors to ensure KPI compliance and SLA adherence.
• Conduct regular site reviews and performance audits.
• Ensure manpower planning, deployment efficiency, and productivity optimization.
• Drive continuous improvement initiatives to enhance operational standards.

Financial & Contract Management

• Accountable for contract P&L performance, including cost control and margin optimization.
• Monitor revenue, variation orders (VO), and cost movements.
• Support tender transitions, mobilization planning, and contract start-up activities.
• Review billing accuracy and ensure timely submission of claims and invoices.
• Track contract risks and ensure commercial compliance.

Quality, Compliance & Risk Oversight

• Ensure compliance with QEHS, regulatory, and client requirements.
• Support implementation of ISO standards and internal audit requirements.
• Identify operational risks and implement mitigation strategies.
• Lead corrective action follow-ups arising from inspections or audits.
• Monitor project execution and resolve any client-related issues.

5. Stakeholder & Cross-Functional Coordination

• Work closely with Operations, HR, Procurement, and Finance to ensure smooth contract execution.
• Support manpower planning, recruitment coordination, and training needs.
• Participate in internal management meetings to align contract performance with company strategy.

Requirements:

• Minimum Bachelor’s Degree in Business Administration, Marketing, Engineering, Facilities Management, or a related field.
• Minimum 5-8 years of proven experience in business development, preferably within the services sector (e.g., cleaning, IFM, engineering, landscaping, pest control).
• Proven experience managing client accounts with P&L responsibility.
• Strong understanding of operational workflows across cleaning, landscaping, pest control, or IFM services.
• Demonstrated ability to manage multi-site operations and cross-functional teams.
• Strong stakeholder management and negotiation skills.
• Analytical and commercially astute with strong cost control capability.