Requirements

• Degree in Project Management, Business, IT or related field.
• At least 3 to 5 years’ experience in project management, preferably in social service, healthcare or IT implementation.
• Strong knowledge of digital systems implementation, vendor management and governance.
• Excellent communication, facilitation and stakeholder engagement skills.
• Project management certification(PMP/Prince2/Agile) advantageous.

Responsibilities

Project Implementation & Management

• Plan, execute, and monitor end-to-end project activities across multiple digitalization initiatives.
• Develop project plans with timelines, deliverables, milestones and budgets.
• Manage vendor contracts, system testing and rollout.
• Make delivery trade-offs and prioritization decisions within approved scope and budgets.
• Be accountable for on-time, on-budget delivery outcomes.

Stakeholder & Change Management

• Engage internal stakeholders(Volunteer, Fundraising, HR, Finance, Operations, Programmes) to ensure requirements are captured.
• Lead change management initiatives, including communications, user training and support.
• Address user concerns and manage adoption challenges.
• Align stakeholders on delivery decisions and adoption priorities.

Governance & Reporting

• Track KPIs, outcomes and implementation milestones as per NCSS/MSF reporting requirements.
• Prepare project progress reports, board updates and post-implementation reviews.
• Ensure compliance with data protection, audit standards and system governance.
• Escalate risks and mitigation plans to senior management with recommendations.

Continuous Improvement

• Identify areas for workflow optimization through system usage.
• Propose enhancements to strengthen organizational digital capability.

Working Hours

• Five-day work week, up to 44 hours per week
• Availability to attend meetings or work on weekends when required
• Willingness to work five days per week at Eunos Crescent

We regret that only shortlisted applicants will be notified.