Responsibilities: Support project delivery through business analysis activities, process improvement, and stakeholder engagement.

- Analyse current business processes and user journeys for eligibility checking services and SkillsFuture Enterprise Credit redesign

- Gather and document business requirements through stakeholder sessions

- Design and validate user flows and system integration touchpoints

- Support technical teams with system integration requirements

- Assist with user acceptance testing and vendor coordination

Requirements:

- Proficient in Microsoft Office Suite

- Strong analytical and communication skills

- Basic understanding of business process mapping preferred

- Self-motivated and detail-oriented

- Able to work independently and in teams