Job Summary

The officer will support the Programme Experience and Operations (PXO) team in delivering high-quality training programmes and events by providing administrative, operational, and logistical assistance to ensure smooth programme execution.

Responsibilities

• Provide administrative and logistical support for learning interventions, seminars, conferences, and study visits to ensure seamless event delivery
• Create and maintain accurate course records and prepare publicity materials to promote programmes effectively
• Register participants and coordinate travel arrangements to facilitate smooth attendance and participation
• Track attendance and administer course evaluations to measure programme effectiveness and learner satisfaction
• Manage procurement processes and monitor expenditures to ensure budget compliance
• Support timely billing and payment processes to maintain financial accuracy
• Collaborate with internal stakeholders to meet programme KPIs such as LAE scores and learner targets
• Maintain accurate documentation and adhere to client service standards to ensure quality and compliance
• Use Microsoft Office applications proficiently to prepare reports and manage data
• Operate virtual platforms such as Zoom and Microsoft Teams, and digital engagement tools like Pigeonhole, Kahoot!, and Mentimeter to support online and hybrid events

Preferred competencies and qualifications

• Strong written and verbal communication skills to convey information clearly and professionally
• Organised and meticulous in managing multiple tasks under tight timelines
• Effective interpersonal and customer service skills to support team collaboration and client interactions
• Problem-solving and time management abilities to handle challenges and meet deadlines
• Positive attitude, integrity, and commitment to delivering quality work
• Ability to work well as a team player under pressure
• Familiarity with virtual platforms such as Zoom, Microsoft Teams, and digital tools like Pigeonhole, Kahoot!, and Mentimeter
• Proficiency in Microsoft Office applications

Mondays to Fridays office hours
Contract Period:6 months

EA License No.: 96C4864

Reg No.: R26159658 BRANN LEONG CHUN HOE