about the company

A leading global health and care organization focused on delivering premium international health insurance and wellness services. As an investment heavy business with a worldwide footprint, it prioritizes better healthcare outcomes through sustainable growth and professional excellence.

about the job

Take on a vital role within the support team where you will serve as a customer service champion and essential link between the firm and its regional partners.

• Manage and resolve complex inquiries from regional brokers and stakeholders through multiple communication channels.

• Provide comprehensive administrative support including the maintenance of renewal reports and contact databases.

• Collaborate closely with the service manager to escalate priority issues and ensure high-quality fair outcomes.

• Utilize specialized templates and internal resources to deliver accurate first-time resolutions for insurance inquiries.

• Participate in ad-hoc operational tasks such as reporting and indexing to support the efficiency of the local office.

  ** Hybrid work arrangement
  ** Office is located at central CBD
  ** Basic salary, benefits, medical insurance and variable bonus
  ** Excellent work environment and trainings will be provided

skills and experience required

• Some background in financial services, ideally within international health insurance or life insurance sector

• Strong proficiency in professional productivity software and office management tools

• Demonstrated ability to achieve performance targets related to handling quality and turnaround times

• Excellent interpersonal and written communication skills with a focus on delivering personal and meaningful service

• Sound understanding of regulatory compliance and professional grievance handling procedures

Please click on the 'apply' button to apply online.

EA: 94C3609 | R1325349