·        Handle routine policy administration and servicing within standard protocols & assigned authority under a straight timeline

·        Equip with good communication & problem-solving skills in handling wide range of after-sales servicing requests (e.g. collateral assignments, change of policy ownership/life insured/ beneficiary, policy surrender and claim, etc.), in a timely, accurate and professional manner

·        Keep data integrity and documentation standards within the CRM system and policy records, ensuring accuracy and consistency.

·        Exhibit positive, supportive behaviour in all interactions with co-workers & line managers

·        Review and update manuals, procedures or operational forms when necessary

Assist in ad-hoc projects if needed