THE NOMAD WAY

Hospitality is at the core of what we do and who we are. It’s more than just a job; it’s a path to a career in our industry. Many of us at NoMad have grown from within these walls and we pride ourselves on providing these opportunities. We thrive to achieve our vision to be a thriving hotel combining the best of New York hospitality with the Singaporean charm. Our values connect us; our behaviours guide us; and our non-negotiables drive us. Welcome to NoMad Singapore

OVERVIEW OF ROLE

The Personal Assistant to the General Manager provides comprehensive administrative and organisational support to the General Manager, ensuring the smooth and efficient operation of the executive office.

This role acts as a key coordination point between the General Manager and internal as well as external stakeholders, maintaining confidentiality, managing priorities and supporting day-to-day business activities. The Personal Assistant plays an important role in enabling the General Manager to focus on strategic and operational leadership while ensuring that administrative matters are handled with precision and discretion.

MAIN DUTIES & RESPONSIBILITIES

The main responsibilities of the Personal Assistant to the General Manager are summarised below; however the list is not exhaustive.

GENERAL DUTIES

• Provide full administrative support to the General Manager, including calendar management, meeting coordination and correspondence.

• Manage and prioritise the General Manager’s schedule, ensuring effective time management and alignment with business priorities.

• Coordinate meetings, prepare agendas, take minutes and follow up on action items.

• Handle incoming communications, including emails and calls, and respond or redirect as appropriate.

• Prepare reports, presentations and documents as required by the General Manager.

• Maintain organised records, files and documentation for the executive office.

• Support internal communication by coordinating information flow between departments and leadership.

• Undertake any other duties or tasks deemed reasonable by the General Manager.

COORDINATION & STAKEHOLDER MANAGEMENT

• Act as a liaison between the General Manager and department heads, ensuring clear communication and follow-up.

• Coordinate visits, meetings and engagements with external stakeholders, partners and corporate representatives.

• Manage confidential information with discretion and professionalism.

• Support coordination of executive-level projects and initiatives.

• Ensure timely follow-up on key business matters and deadlines.

ADMINISTRATION & REPORTING

• Assist in preparing business reports, summaries and presentations for internal and external meetings.

• Track key action items and ensure timely completion across departments.

• Support the preparation of operational and executive reports.

• Maintain accurate documentation and filing systems.

PRE-OPENING & PROJECT SUPPORT

• Support the General Manager in coordinating pre-opening activities and timelines.

• Assist with scheduling meetings and tracking progress of key pre-opening milestones.

• Coordinate communication between project teams and hotel departments.

• Support documentation and reporting related to pre-opening activities.

LEADERSHIP AND COLLABORATION

• Work closely with all departments to ensure smooth communication and coordination.

• Support a collaborative and professional working environment.

• Demonstrate flexibility and adaptability in supporting business needs.

• Uphold professionalism and confidentiality in all interactions.

GUEST EXPERIENCE & BRAND REPRESENTATION

• Represent the office of the General Manager with professionalism and discretion.

• Ensure all interactions reflect the values and service philosophy of NoMad.

• Maintain a high standard of communication and presentation in all correspondence.

• Support the overall guest experience through efficient coordination and communication.

EXPECTATIONS:

The Personal Assistant to the General Manager is expected to:

• Always maintain a consistently professional demeanor.

• Represent NoMad positively in all interactions with internal and external stakeholders.

• Always adhere to company policies and procedures, including confidentiality and data protection standards.

• Demonstrate strong organisational and time management skills.

• Foster clear and effective communication across all levels of the organisation.

• Exhibit discretion, integrity and reliability in handling sensitive information.

• Champion company values and foster a collaborative and respectful working culture.

QUALIFICATIONS

• Diploma or Degree in Business Administration, Hospitality Management or a related field.

• Minimum 3–5 years of experience in an administrative or executive support role, preferably within hospitality or a service-oriented environment.

• Strong organisational, multitasking and time management skills.

• Excellent written and verbal communication abilities.

• Proficiency in Microsoft Office and administrative systems.

• High level of discretion and ability to handle confidential information.

• Strong interpersonal skills and ability to work with senior stakeholders.

• Ability to work in a fast-paced and dynamic environment.