- Permanent

- $2,800 – $3,500

- Mon–Fri, 8.45am – 5.30pm

- Alexandra Rd

Responsibilities:

• Serve as the primary point of contact for customer enquiries via phone, email, Live Chat, WhatsApp, and walk-in channels, ensuring prompt and professional service delivery.
• Manage spare parts forecasting, procurement coordination, and usage tracking to maintain optimal inventory levels and minimize stock discrepancies.
• Liaise closely with factory and internal stakeholders to ensure timely replenishment and accurate order fulfilment.
• Oversee grading operations, including parts extraction and systematic stocktaking activities.
• Ensure accurate monthly invoicing for spare parts sales in accordance with company policies and timelines.
• Prepare and submit weekly operational reports to Management and monthly reports to the Business Unit (BU).
• Maintain and administer the CRM system, including serial number database updates and model code configuration during new product launches.
• Drive continuous improvement initiatives, including CRM platform enhancements and process optimization.
• Manage spare parts packing for customer delivery and self-collection, ensuring accuracy and compliance with documentation requirements.
• Conduct periodic office spare parts inventory audits to ensure data integrity and inventory accuracy.

Period:

• Permanent

Location:

• Alexandra Rd

Working Hours:

• Mon–Fri, 8.45am – 5.30pm

Salary:

• $2,800 – $3,500

Requirements:

• ​​​​Diploma in Business Administration or related discipline.
• Minimum 2–3 years of relevant experience in spare parts management, aftersales support, or CRM administration.
• Proficiency in Microsoft Office applications (Excel proficiency preferred).
• Strong analytical skills with attention to detail and accuracy.
• Excellent communication and stakeholder management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Continuous improvement mindset with strong problem-solving capability. 

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Reg No: R25128591)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201)
160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914
T: 6337 3183 | W: www.successhrc.com.sg