Responsibilities:

• Able to answer calls and handle situations quickly and accurately with quality customer service level
• Ensure guests receive the most cordial attention when they contact our hotline
• Able to understand and handle guests’ requests tactfully and smoothly
• Assist with any basic requests such as invoicing, in-house restaurant enquiries, operating hours of the facilities and outlets in the Hotel, Lost and Found and basic e-mail enquiries
• To work closely with all hotel staff to provide our guests with friendly, courteous and efficient personal service at all times
• Have the knowledge to handle computer terminals at the call centre.
• Salary will be based on hourly rate

Requirements:

• Relevant work experience as telephone operator/call centre agent will be of advantage
• Able to work min. 32 hours per week, rotating shifts including weekends and Public Holidays
• Good communication skills
• Basic computer skills, with basic Microsoft Office knowledge