The Operations Partner is expected to oversee full shift operations, enforces brand and service standards, manages inventory routines, and supports leadership through team coordination and initiative delivery.

Responsibilities

1. Store Operations Management

• Responsible for shift planning.
• Able to independently lead store operations, ensuring standard operating procedures are followed, consistent product quality is delivered, and any unexpected operational issues are handled effectively.
• Enforce product presentation and bar production standards to ensure consistent output across all shifts.
• Strengthen and monitor the execution of service procedures, ensuring high-quality customer experiences.
• Develop a clear understanding of managerial responsibilities and support the store leadership team in daily operations.
• Perform other duties as assigned by store leadership or management.

2. Inventory & Resource Management

• Conduct regular stock checks and maintain accurate inventory records.
• Organize storage areas, enforcing clear storage and labeling practices.
• Monitor asset usage and help prevent misuse or waste of store resources.
• Track product losses and discrepancies during shifts and report findings for cost control.
• Forecast material usage and place supply orders, accounting for delivery cycles and shelf life.

3. Merchandise & Sales

• Summarize monthly merchandise sales performance and provide feedback to improve product quality and visibility and team selling focus.
• Support merchandise inventory planning, including stock level monitoring, restocking needs, and promotion readiness.

4. Events & Internal Initiatives

• Responsible for coordinating and supporting store-level events and internal initiatives.

5. Team Support & Training

• Actively participate in training and mentorship of Associates, supporting skill development and upholding brand standards.

Requirements

• More than 2 years of work experience in F&B or retail industries, including at least 1 year in a team lead or shift lead role.
• Skills: Coffee making; Certain knowledge in Bakery and Brunch.
• Fluent English proficiency.
• Strong interpersonal, communication, planning, and execution skills.
• A proactive drive to learn.
• Genuine passion for coffee, food, or baking.
• A strong work ethic.