Job Description: Operations Manager – Lifts & Escalators

Job Title: Operations Manager (Lift & Escalator Services)

Department: Operations

Reports To: Managing Director / General Manager Location: Singapore

The company seeks a highly motivated and strategic Operations Manager to lead our service, maintenance, and modernization divisions. This critical role demands proven leadership skills and a highly collaborativeapproach to drive operational efficiency, superior client satisfaction, and absolute statutory compliance with all Singapore regulations.

Core Responsibilities

1. BCA Compliance & Regulatory Assurance (Critical Focus)

• Serve as the in-house subject matter expert for all Singapore BCA regulations governing lifts and escalators (e.g., BMSM Regulations, PTO protocols, MCP requirements).
• Directly ensure that all maintenance, service, and project work meets or exceeds mandated safety and quality standards, minimizing liability.
• Proactively manage all necessary regulatory documentation, reporting, and serve as the primary liaison for BCA audits or official inquiries.

2. Leadership & Team Development

• Provide proven leadership to field operations staff (technicians, supervisors), cultivating a high-performance culture founded on accountability and safety.
• Implement coaching, training, and mentorship programs to foster continuous improvement and technical competency across the team.
• Champion a highly collaborative environment, ensuring fluid communication and integrated workflow between field, project, and administrative teams.

3. Operational Performance & Financial Health

• Oversee and optimize all operational workflows, including dispatching, scheduling, repair prioritization, and resource allocation to meet contractual obligations efficiently.
• Manage departmental budgets, control labour and material costs, and continuously identify strategic process improvements to drive profitability.
• Monitor key performance indicators (KPIs) such as uptime, response times, and service quality, using data to inform tactical decisions.

4. Client & Stakeholder Management

• Build and maintain strong, long-term professional relationships with key clients, acting as the senior point of escalation for complex technical or service-related concerns.
• Ensure service delivery consistently exceeds client expectations, reinforcing company’s reputation for reliability and value.

Candidate Profile & Requirements

• Experience: Minimum 7+ years in a senior operations or management role specifically within the lift/escalator industry in Singapore.
• Regulatory Expertise: Non-negotiable, in-depth, demonstrable experience with Singapore BCA compliance frameworks and associated administrative requirements.
• Leadership: Demonstrated success in leading, developing, and motivating technical teams. Must be a natural collaborator.
• Education: Degree in Mechanical, Electrical Engineering, or a closely related technical discipline preferred.
• Attributes: Must be highly motivated, autonomous, strategic in problem-solving, and comfortable driving complex projects simultaneously.

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