Company Overview

We are a well-established beauty salon brand with over 10 years of presence in Singapore and four branches islandwide. Known for our high standards of service and professionalism, we are committed to delivering exceptional customer experience. Our clientele values quality, personalised care, and results-driven beauty and wellness treatments.

Role Overview

We are looking for a logical, organised and detail-oriented Operations Executive to support the coordination of daily operations across multiple outlets. This role focuses on operational coordination, reporting and documentation to ensure smooth communication and consistency across outlets.

The ideal candidate enjoys organising information, maintaining clear documentation and supporting structured operational processes.

Key Responsibilities

Operations Coordination

• Support day-to-day operational coordination across multiple outlets
• Coordinate communication between outlets and management to ensure smooth operations
• Follow up on operational matters and assist in resolving operational issues
• Travel between outlets when required to support operational coordination

Operational Reporting & Documentation

• Compile operational data and prepare reports for management review
• Maintain organised operational records and documentation
• Assist in tracking operational information such as service activity and outlet performance

Operational Support

• Support operational projects and process improvements initiated by management
• Assist with preparation of operational materials, guidelines and documentation
• Provide coordination support for operational matters relating to outlets

Requirements

• Diploma or Degree in Business, Management, HR, Operations or related field
• Candidates with administrative or operations coordination background are welcome to apply
• Minimum 3 years of relevant experience in operations coordination, retail operations or administrative support preferred.
• Strong logical thinking and organisational skills
• Patient and detail-oriented with the ability to manage documentation and processes
• Good communication skills in English and Mandarin to liaise with staff and stakeholders
• Proficient in Microsoft Excel / Google Sheets, Google Forms and PowerPoint
• Willing to travel between outlets when required

Preferred Attributes

• Enjoys organising information and maintaining structured documentation
• Calm and patient personality with good coordination skills
• Able to work independently and handle multiple tasks
• Experience in retail, beauty or service industry operations will be an advantage