Key Responsibilities

1. Operations Management

• Oversee and ensure smooth day-to-day operational activities.
• Monitor operational performance and implement improvements.
• Ensure compliance with company policies and industry regulations.
• Maintain workplace safety and adherence to health and safety regulations.
• Liaise with OEMs and clients to ensure service expectations are met.
• Coordinate with internal teams to ensure timely job completion.

2. Resource & Capacity Management

• Plan and optimize manpower allocation to maximize productivity.
• Manage inventory levels and coordinate procurement planning.
• Ensure proper maintenance and efficient utilization of equipment and machinery.

3. Budgeting & Cost Control

• Prepare and manage operational budgets.
• Monitor expenditures and ensure cost control measures are in place.
• Identify and implement cost-saving initiatives without compromising quality or service standards.

4. Process Improvement

• Analyse workflows to identify inefficiencies and operational gaps.
• Implement continuous improvement initiatives to enhance productivity and service quality.
• Develop, review, and enforce Standard Operating Procedures (SOPs).

Required Skills & Competencies

• Strong planning and organizational skills
• Leadership and team management ability
• Analytical and problem-solving skills
• Budgeting and financial analysis knowledge
• Excellent communication and coordination skills
• Proficiency in RFID systems and MS Office
• Ability to work under pressure and meet deadlines
• Ability to manage up by proactively providing timely advice and relevant information to support decision-making.

Typical Qualifications

• Bachelor’s Degree in Business Administration, Operations Management or related field
• 5+ years of experience in planning and operations
• Experience in project management is an advantage