Operations Assistant

Company Description
Presto Drycleaners Pte Ltd is one of Singapore’s leading garment care specialists with over 30 years of experience in laundry and dry-cleaning services. We combine technology, operational excellence, and customer-focused service to deliver quality garment care solutions to both consumers and businesses.

We are looking for a motivated and detail-oriented Operations Assistant to support our daily operations and customer service back-end processes. This role is suitable for someone who enjoys problem-solving, working with people, and ensuring things run smoothly behind the scenes.

Key Responsibilities

Quality Control & Garment Inspection

• Conduct daily garment inspections for defects such as stains, tears, missing buttons, fabric damage, and other abnormalities

• Record findings accurately in our internal systems

• Review garments after processing to ensure quality standards are met

• Identify and flag items requiring re-processing or special attention

• Check and follow up on garments highlighted by retail outlets

Operations & Workflow Support

• Support the day-to-day running of operational processes and garment workflows

• Monitor garment movement and ensure completed items progress through the required stages

• Identify operational issues and escalate them for resolution

• Assist in maintaining workflow efficiency and reducing operational bottlenecks

Order Coordination & Problem Solving

• Match completed orders to the correct customer records

• Investigate and resolve outstanding or missing items using internal systems and CCTV reviews

• Coordinate with outlets and operational teams to ensure timely order completion and dispatch

• Follow up on pending cases and ensure proper closure

Customer Communication & Administrative Support

• Communicate with customers via WhatsApp regarding defects, garment issues, and order updates

• Coordinate alteration requests and outlet support matters

• Support administrative tasks across customer service, operations, and finance functions

• Handle outlet requests such as stationery and operational support matters

Process Improvement & Team Support

• Assist in documenting and improving operational processes

• Support implementation of new systems and workflows

• Participate in operational projects and process improvement initiatives

Requirements

• Positive attitude and willingness to learn

• Responsible, punctual, and detail-oriented

• Comfortable using mobile applications, WhatsApp, and computer systems

• Good communication skills in English

• Able to work independently and as part of a team

• Strong problem-solving and organizational skills

• Prior operations or customer service experience is an advantage, but not required

What's In It For You

• Competitive salary with annual increment and performance bonus

• Laundry discounts and birthday vouchers

• Structured on-the-job training

• Stable working hours with no late nights

• Career progression opportunities in operations and management

• Friendly and supportive work environment

Working Hours

Monday – Saturday
8:30am – 4:30pm