Company Overview / Employee Value Proposition

Teleport Asia Pacific Pte. Ltd. is committed to delivering the best 24/7 contact center service in Global Ground Transport. As part of our service promise, we are reliable, prompt and professional! That is what we expect of all our team too.

Job Summary

The Operations and Events Executive manages daily operations and executes client events for local and global markets, ensuring seamless service delivery and fostering strong client relationships.

Responsibilities

• Assign jobs to in-house and external drivers for local and global transport requirements to ensure timely and efficient service delivery
• Monitor and evaluate service performance of local and global drivers to maintain consistent service standards
• Manage client communications via email regarding bookings to foster strong business relationships and ensure consistent follow-ups with corporate accounts
• Plan, execute, and manage events aligned with clients’ global transport needs, ensuring all logistical and operational aspects are coordinated effectively
• Lead client servicing activities including customer acquisition, onboarding, active support, and on-site event execution to enhance client satisfaction
• Coordinate projects for events by collaborating with clients, external vendors, and contractors to manage timelines, manpower, logistics, and housekeeping requirements
• Demonstrate initiative and versatility by adapting to various event types and operational demands

Required competencies and certifications

• Fluent proficiency in written and spoken English to effectively communicate with clients and stakeholders
• Basic Mandarin speaking skills to support client interactions where required
• Flexibility to work extended hours, including weekends, during event periods to ensure successful event execution
• Ability to manage multiple projects efficiently by setting priorities and maintaining responsibility and commitment to work

Preferred competencies and qualifications

• Diploma or Degree in Event Management, Business Management, or related fields to support operational and event management functions
• Minimum of 2 years relevant experience in operations or event management to add value in delivering client solutions
• Strong adaptability and resilience to perform effectively in a fast-paced, dynamic environment
• Meticulous attention to detail to accurately understand and fulfill client requirements
• Positive and independent working attitude to drive tasks with motivation and minimal supervision