Key Responsibilities

Cargo/Parcel Tracking & Monitoring

· Track and trace shipments in real-time using logistics systems .

· Identify delays or exceptions (e.g., missed deliveries, damages) and escalate promptly.

Reporting & Documentation

· Generate and analyze daily, weekly, and monthly reports on shipment statuses, delays, and KPIs.

· Maintain accurate records of exceptions and resolutions.

Exception Case Management

· Investigate and resolve delivery exceptions (e.g., rerouting, customer complaints).

· Coordinate with drivers, warehouses, and clients for timely follow-ups.

Ad-Hoc Support

· Assist with urgent dispatch tasks, route adjustments, or administrative duties as needed.