Operation Admin Executive

Job Description

• Serves as first point-of contact for all incoming/outgoing files from the client.
• Serves as a liaison support for the Mediators.
• Serves as the medium to triage all calls, files and mails between clients, mediators, customers and management.
• Primary administrative contact and provides day-to-day transactional support to the collection system for the team.
• Import of the Daily Assignment & Payment Files from Client.
• Preparation of Deman Letter.
• Monthly Billing Invoices Submission.
• Monitoring of Mediator/Inventory Queue, and maintains a healthy inventory by conducting regular checks.
• Submission of Status Report & Closure of account to Clients.
• Ensuring SLA & SOP are met with compliance.
• Facilitate & assist in Mediators or Clients request of Account Queries.

*Important Note: We are open to offering a Supervisor role or a higher-level position with a competitive salary for applicants who demonstrate significant experience.

Requirements

• Proficient in MS Office and Excel.
• Able to multi-tasking
• Good communication skills and customer oriented
• Shows initiative, responsible, team player

*Important Note:

As per Debt Collection Act 2022 commencement effective December 2023, individual involved in debt collection must be approved by Singapore Police Force (SPF). Foreigners are required to provide a copy of Good Conduct Certificate.

Benefits: -

• Government-Mandatory Leaves (Maternity Leave, Paternity Leave, Childcare Leave, Extended Childcare Leave, Outpatient Sick Leave, Hospitalization Leave)
• Annual Leaves (capped to 18-days)
• Compassionate Leave (capped to 3-days)
• Marriage Leaves (3-days)
• Birthday Leave (1-day)
• Examination Leave (1-day)
• National Service Leave
• Off-In-Lieu to credit if Public Holiday falls on a Saturday.
• Covered with Insurance (Group Hospitalization & Surgery, Group Term Life & Group Personal Accident)
• Staff referral program fee of $500.00 for every successful referral (subjected to company’s terms and conditions).
• Salary increments after successful confirmation based on individual’s performance (as applicable).
• Opportunity of career growth

5-days working

Nearest MRT: MacPherson (walking distance from Exit B)