Company Overview / Employee Value Proposition

ISEMS is a one-stop solution integrator for digital transformation, headquartered in Singapore, Asia. We create bespoke platforms to transform an organization’s physical operations into an intuitive data driven operations with real-time situation awareness. We are a dynamic and rapidly growing digitalisation company dedicated to delivering exceptional solutions and services to our clients. We are committed to fostering a collaborative and innovative work environment, where each team member plays a crucial role in our success.

Job Summary

We are seeking an organized and proactive Operation Admin Assistant to provide essential support to our client’s daily operations, with a specific focus on access control related matters. This role will take on operational activities, such as touchpoint services, and will also play a key role in managing access control related matters. The Operation Admin Assistant is a vital contributor to our team, ensuring that the project runs smoothly and efficiently while maintaining a secure environment.

Responsibilities

• Respond promptly to client emails, MS Teams messages, and requests to maintain clear communication and support daily operations
• Prepare, generate, proofread, and distribute documents and reports accurately to relevant stakeholders
• Enter data and maintain accurate records of operational requests to support compliance and audit readiness
• Organize and maintain filing systems and document management for easy retrieval and tracking of requests and deliverables
• Program and manage access credentials for employees, visitors, and contractors after training on access control systems
• Apply knowledge of the access approval matrix to review and approve access card requisitions accurately
• Advise and assist cardholders with staff pass, access card, and access control issues to ensure proper access management
• Follow company policies and procedures to maintain operational compliance
• Review, approve, and document new or replacement staff pass/access card requests via the client’s procurement system
• Assist in printing access cards to support timely issuance
• Liaise with vendors and suppliers to coordinate procurement needs and ensure timely delivery of services
• Monitor vendor performance and assist in resolving issues to maintain service quality
• Facilitate communication between vendors and staff to support operational needs
• Provide general support to team members to enhance team productivity and collaboration
• Participate in organizing training sessions and workshops to support team development
• Work on a rotating schedule that includes evenings, weekends, and public holidays as required to ensure continuous operation

Required competencies and certifications

• Minimum GCE 'O' Level qualification
• Ability to work independently during late hours, weekends, and public holidays

Preferred competencies and qualifications

• Basic computer and IT skills (MS Word, Excel, etc)