• Document scrutiny and collection of applications for visa processing.
• Handle customer/applicant queries personally or via email, telephone.
• Handle cash and bank related transactions if assigned and ensure 100% accuracy.
• Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors.
• Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company and etc.
• Maintain compliance to the standard operating procedures, manuals etc. without deviation in process.
• Inform the applicants about the available Value -Added Services and ensure delivery of Value -Added Service options to applicants/ customers.
• Encourage applicants to provide feedback on services provided and their overall experience at the application centre.
• Ensure that the entire process is completed within the mandated Turn Around Time.
• Assist Deputy Manager/Operations Manager in execution of WB Project.
• Ensure judicious use of natural resources.
• Adhere to the environment health and safety policy/objectives and guidelines of the organization.

Competencies

• BC-Communication

visible ability to communicate effectively with stakeholders to achieve business results

• BC-Delivering Results

A demonstrated drive to plan for and deliver results despite obstacles and setbacks

• BC -Diversity, Equity and Inclusion Orientation

The exhibited ability to adapt to and work openly and welcomingly with people of diverse identities, and to stay functional in unfamiliar business situations

• BC-Quality & Service Orientation

A demonstrated aptitude for satisfying internal and external customers at all times Behavioral Descriptors

• BC-Teamwork and Collaboration

The exhibited capacity for working collaboratively to achieve tasks

• FC-Internal Audit

Should have the ability to conduct audits in line with the SOP and make plans to fill the gaps in a timely manner. Should be able to report issues to the management on a continuous basis. Should identify process gaps and suggest ways to fill them

• FC-Project Management

Knowledge and ability in planning, organizing, motivating, and controlling resources, procedures and protocols to achieve specific goals of the organisation

• FC-Selling & Business Development

Should be able to Understand the requirements of the customer and showcase orgainzational products. Should be able to promote the organization in a manner that it attracts buyer interest. Should be able to network within the industry for business development. Should have some experience in selling. Should have the ability to do market study to understand the competition. Should be able to write proposals.

• FC-VAC Operation Management

Should be able to work in accordance with the brand manual and departmental SOP. Should be able to manage escalations and display capability to deal with them. Should have some experience in managing shifts and roasters. Should be able to do manpower budgeting. Should be able to do forecasting. Should have strong oral and written communication