Job Title:

Overall In Charge

Reporting To:

Nurse Manager

Role Purpose:

The OIC provides clinical, operational, and coordination oversight during assigned shifts. The OIC ensures safe patient care, accurate documentation across systems (Avixo & Epic), effective communication with hospital partners, and adequate staffing support while acting as the first point of escalation for nurses, coordinators, and hospital teams.

Key Responsibilities

1. Clinical oversight & Hospital Support

• Provide clinical support and clarification for queries from hospital teams (e.g.   NUHS,TTSH,SGH,KTPH,NCCS etc)

• Support nurses in addressing clinical questions and escalation related to patient care

• Ensure adherence to approved clinical protocols and scope of practice

• Escalate clinical concerns appropriately to doctors or Nurse Manager

2. EMR Documentation & System Management (Avixo & Epic)

• Upload NUH / NUHS Medication Administration Records (MAR) from Epic to Avixo in a timely and accurate manner

• Upload NUHS case notes from Avixo to Epic as required

• Ensure completion and signing of EMR documentation in Epic within stipulated timelines

• Ensure documentation accuracy, completeness, and compliance with hospital and organisational standards

• Support troubleshooting of EMR-related issues during shifts

3. Operational & Staffing Support

• Support staffing matters during shifts to ensure adequate manpower coverage

• Assist with:

• Drop shifts

• Last-minute manpower gaps

• Redeployment where required

• Escalate unresolved staffing concerns to Nurse Manager or Operations team

4. Communication, Triaging & Coordination

• Actively support and respond to Slack queries related to:

• Clinical triaging

• Operational clarifications

• Nursing workflow issues

• Provide guidance and direction to nurses in real-time

• Support HWARDS coordination matters, including case alignment and communication between teams

5. Incident Management & Escalation

• Act as the first point of contact for incidents, near-misses, or safety concerns

• Provide immediate guidance and ensure proper escalation

• Ensure timely completion of incident reports and documentation

• Flag repeated issues or risks for leadership review

6. Compliance, Governance & Audit Readiness

• Ensure compliance with:

• MOH requirements

• NUH / NUHS partner expectations

• Internal SOPs and workflows

• Support audit readiness by ensuring documentation integrity and traceability

• Identify and escalate non-compliance or system gaps

Key Competencies

• Clinical judgement and decision-making

• EMR accuracy and system navigation

• Effective communication and coordination

• Ability to manage multiple priorities under pressure

• Professionalism and accountability