• Manage and resolve customer complaints across multiple channels within defined timelines.
• Review investigations and recommend fair, balanced resolutions.
• Coordinate service recovery with customers and internal stakeholders.
• Identify process gaps and drive improvement initiatives to prevent recurrence.
• Handle complex escalations, including external mediation and adjudication cases.
• Prepare complaint reports, trend analysis, and management updates.
• Support and lead projects to enhance customer management processes.
• Contribute across Customer Management functions as needed.

Interested applicants please send your resume in MS Word format and attention it to Rachel Yeo (R22104385).

Shortlisted candidates will be notified

Data provided is for recruitment purposes only

www.ambition.com.sg

EA Registration Number: R22104385

Business Registration Number: 200611680D. Licence Number: 10C5117