Responsibilities

• Provide hardware/software break-fix support for business-critical systems across various industries, including Hospitality, Healthcare, Government, and Financial sectors.
• Troubleshoot and resolve network issues reported by managed service agents, identifying root causes and implementing timely solutions.
• Lead and deliver Tech-Refresh projects, ensuring timely completion.
• Mentor and provide guidance to junior team members.
• Participate in a 24/7 rotational standby duty for P1/P2 escalations after office hours, including weekends and public holidays.
• Design and implement new network solutions and/or optimize the efficiency of current networks.
• Monitor, troubleshoot, and maximize network performance through ongoing maintenance and optimization.
• Deliver Client Success key account services, including change requests, preventative maintenance, and standby support.
• Perform network maintenance and system upgrades including certificate updates, patches, hot fixes and security configurations.
• Performing Risk Assessment and bug scrub reviews on reported security network vulnerabilities from vendor products.
• Report network status and performance to key stakeholders.

Qualifications

• Minimum of 4 years of relevant experience in network support operations for large-scale network infrastructure.
• Strong knowledge of network technologies, including routing, switching, firewalls, FTTH access networks, SASE, and SD-WAN.
• Proficient in configuring firewalls, routing & switching and wireless network to maximize network efficiency and security.
• Proven expertise in core switching and routing (CCNP/CCIE certification preferred).
• Hands-on experience with Firewall/Security technologies (Palo Alto, Fortinet, Cisco, SASE, SD-WAN).
• Practical experience with Huawei NCE Campus/Fabric solutions.(HCIP/HCIE preferred)
• Good project management, configuration, troubleshooting skills
• Good customer interaction, written and oral communication skills
• Ability to work with all levels, and ability to work and contribute in a team or individually