At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent in the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

Ready to immerse yourself in the exciting world of DHL?

We are currently looking for passionate professional to join our Regional Commercial team. Join us and bring your expertise on board!

As the Manager, Sales Process & Tools, your role purpose is to:

• Support APEC Commercial to drive process efficacies needed to achieve strategic and productivity goals
• Support Commercial Strategy Development
• Support Commercial Compliance responsibilities

Key tasks:

1) Support Asia Pacific excluding China (APEC) Commercial to drive process efficacies needed to achieve strategic and productivity goals

• Subject Matter Expert on DHL's global sales process (GSP): Provide support for the implementation of globally led changes to the GSP. Working closely with countries to ensure processes value add to the business; and where required, to facilitate the management of Change Requests with GHO stakeholders
• Manager of APEC's productivity and customer-relationship management goals: Work closely with Regional and Country stakeholders to achieve desired productivity goals; supplementing process gaps with regional led process improvements
• Manager of tools and technologies for APEC's sales force: Work closely with the region's sales force to acquire, deploy and reap the benefits the sales tools and technologies avail

2) Support Commercial Strategy Development

• Support Sources of Growth: Lead and/or participate in regionally led projects needed to achieve APEC's strategic goals
• Support Digitalization: Lead and/or participate in regionally led projects to enhance APEC's Commercial operational capabilities

3) Support Commercial Compliance responsibilities

• Support APEC's Self-Audit Process: work closely with countries to conduct self-audits to assess for compliance gaps
• Management of Compliance findings: work closely with countries to remedy identified compliance gaps
• Compliance management: serve as regional contact point to manage and secure process waivers where required

Requirements:

• At least 5 years of experience in sales support
• Excellent understanding Sales GSOP and the capabilities of all Global sales tools
• Experience in dealing with Management at Senior levels and proven track record in successful implementing of change
• Experience in developing and executing strategic and tactical plans in a large and dynamic sales environment
• Experience in leading improvements in the sales processes and tools
• Prior experience in DHL Express would be an advantage