1. Operations Management

• Oversee daily operations and ensure smooth workflow
• Maintain service standards and SOP compliance
• Handle operational issues and customer complaints promptly

2. Team Leadership

• Recruit, train, and supervise staff
• Prepare staff schedules and manpower planning
• Conduct performance reviews and provide coaching

3. Sales & Business Performance

• Monitor sales targets and KPIs
• Plan promotions or marketing activities
• Identify opportunities to increase revenue

4. Financial Control

• Manage budgets and expenses
• Monitor P&L, cost control, and stock wastage

5. Inventory & Procurement

• Oversee stock levels and ordering
• Liaise with vendors and suppliers
• Ensure proper inventory records

6. Compliance & Safety

• Ensure compliance with company policies and local regulations
• Maintain workplace safety, hygiene, and licensing requirements

7. Customer Service & Brand Standards

• Maintain service quality and customer satisfaction
• Handle escalated feedback professionally
• Uphold brand image and outlet presentation

8. Reporting & Administration

• Prepare weekly/monthly reports for management
• Manage documentation, licenses, and renewals
• Coordinate with HQ or other departments