JOB DESCRIPTION

• Lead client servicing operations to ensure high standards of service delivery and client satisfaction
• Oversee coordination between internal teams and clients to ensure projects and deliverables are executed smoothly
• Manage client relationships by understanding business needs and ensuring timely follow-up on service requests
• Monitor service performance and operational metrics to identify opportunities for improvement
• Guide and mentor team members to strengthen service quality, communication and client engagement capabilities
• Participate in business meetings and strategic discussions to support service growth and operational alignment
• Review workflows and processes to enhance efficiency and improve overall client experience
• Prepare management reports on service performance, client feedback and operational outcomes

JOB REQUIREMENTS

• Minimum Diploma and above
• A strong passion for business, strategy, and leadership
• Excellent communication and problem-solving skills
• Ability to adapt and thrive in a dynamic work environment
• Driven, ambitious, and eager to take on new challenges

EA License Number: 25C2980

Disclaimer:

By applying, you consent to the collection and use of your personal data for recruitment purposes in accordance with Singapore’s PDPA. Your application may be considered for this and other suitable roles.