JOB SUMMARY:

This position supports the 3PL Coordinator in managing end-to-end logistics operations at the APO 3PL distribution hub and provides daily operational support for the sample delivery across the APO region. The role ensures efficient inbound/outbound coordination, accurate inventory and system transactions, compliant documentation, and stable service delivery to meet business and customer requirements.

PRIMARY DUTIES AND RESPONSIBILITIES:

Day-to-Day Operations at 3PL Hub

• Assist 3PL coordinator to oversee end-to-end supply chain operations at the APO 3PL hub, ensuring adherence to IDEXX-contracted KPI goals through daily, weekly, and monthly performance monitoring.
• Manage outbound delivery operations, including:
• Online consignment booking with freight forwarders.
• Prepare and verify shipping documentation for hazardous goods in compliance with IATA standards.
• Facilitate communication with EXW (Ex-Works) distributors.
• Track from point to point till shipments get delivered to consignee.
• Maintaining the outbound shipments through internal tools (Smartsheet file)
• Coordinate with 3PL warehouse for regular cycle counts and annual physical inventories to ensure high inventory accuracy.
• Manage the damage/discrepancies for inbound and outbound shipments
• Manage dashboard on shipment volumes against capacity count.
• Verification of monthly invoices against 3PL reports

Day-to-Day Operations for Sample Delivery – APO Region

• Review and approve customer shipment requests in system.
• Verification of shipping documents for exportation
• Update daily tracker to support billing and traceability
• To be the main point of contact between internal and external stakeholders which includes shipment pick-up arrangements, following up on shipment status and be the point of escalation when there is any delay.
• Verification of monthly invoices and provide accrual to Accounting Team.
• Arrange inbound shipments for lab consumables and packaging materials for exportation.
• Work closely with Import/Export Team on regulatory procedures.
• Periodic business review with service providers.
• All other related lab issues

Exception Handling

• Address urgent delivery situations, special customer requests, make swift decisions, and escalate matters when necessary to ensure service levels are met.
• Handle unforeseen operational or system exceptions, coordinate troubleshooting activities and resolve order fulfillment issues by collaborating with stakeholders.

Miscellaneous Tasks

• Prepare and facilitate periodic business reviews with the 3PL.
• Produce and present business status updates to internal stakeholders.
• Create and/or update process documentation (SOP / WI).
• Assist with 3PL staff training reinforcement as needed.
• Other duties and responsibilities as assigned.

MINIMUM QUALIFICATIONS:

EXPERIENCE:

Min 3 years of working experience in a related field, solid understanding of supply chain and logistics principles and practices.

REQUIRED SKILLS AND ABILITIES:

• Strong communication and coordination skills, with the ability to effectively engage with diverse stakeholders across internal teams and external partners.
• Proactive and resourceful, with a positive attitude and the ability to take initiative and follow up to ensure resolutions of issues.
• Resilient and capable of performing effectively under pressure in a fast-paced environment.
• Detail oriented, with strong analytical and problem-solving skills.
• Proficiency in SAP, with expertise in resolving issues related to GR/PGI, inventory adjustments, and related transactions.
• Certification in IATA Dangerous Goods Transport by Air will be an added advantage.
• Proficient in computer skills, including MS Office applications.

PHYSICAL DEMANDS:

• Occasional travel within region might be required.
• Labour-intensive - Handling of heavy objects etc.
  

WORK ENVIRONMENT:

• Role requires traveling between Singapore Office (Biopolis) and Regional Distribution Centre (Pioneer)
• Normal office conditions.