Store Supervisor

Location: Central Singapore
Reports to: Store Manager
Leads: Sip Ambassadors

About Us

Unbottled is a lifestyle retail brand built around good vibes, great design, and better hydration.
We’re home to lifestyle products that make everyday routines fun, functional, and beautiful.

Our stores are lively, community-driven spaces — we don’t do hard-selling or corporate stiffness. We do teamwork, creativity, and great customer experiences.

About the Role

As a Store Supervisor, you’re the heartbeat of the store floor.
You make sure the team runs smoothly, the vibe stays high, and customers have a genuinely positive experience every time they visit.
You lead by example — selling with enthusiasm, solving problems fast, and supporting your team like a pro.

What You’ll Do

• Lead and motivate Sip Ambassadors during daily operations.
• Handle customer escalations, refunds, and exchanges with confidence and empathy.
• Oversee stock take, replenishment, and store presentation to maintain perfect standards.
• Execute store promotions and communicate updates clearly to the team.
• Identify improvement areas in customer flow, merchandising, and operations.
• Take initiative as IC (in-charge) when the manager is off-duty — ensure smooth opening and closing.

How Success Is Measured

• Team performance: Sales growth and teamwork metrics
• Customer experience: Mystery shopper and feedback scores
• Operational accuracy: Stock accuracy, store readiness, zero out-of-stocks
• Leadership: Peer feedback, staff engagement, initiative

🧍‍♀️ Who You Are

• 1–3 years of retail or lifestyle brand experience (lead or senior role preferred).
• Confident communicator who can coach others and manage customer escalations.
• Strong sense of responsibility and ownership — you take pride in doing things right.
• Detail-oriented, proactive, and positive under pressure.
• Enjoys working with people, not just managing them.
• Able to work weekends and retail shifts.

Why You’ll Love Us

• Positive, growth-focused team culture
• Real career progression (pathway to Manager)
• Staff discounts & recognition awards
• Creative, dynamic retail environment — every day feels different

If you bring energy, teamwork, and a love for great customer experiences — you’ll fit right in.