Role & Responsibilities

• Casework and Counselling

- To implement professional tools and working templates to guide staff in case assessment

- To monitor the team’s compliance to professional processes (such as the use of tools and templates, adherence to practice policies)

- To represent the Centre in its advocacy efforts for vulnerable families, with the aim of advocating for these families to have access to equal opportunities through collaborative practice with community partners-

To establish documentation and platforms for knowledge dissemination of best practices within the cluster

• Groupwork and Community Work

- To steer Centre's strategic initiatives relating to group work and community work for alignment to cluster’s strategies

• Supervisory Duties

- To teach/guide supervisors to guide their supervisees in their regular self-assessment of own competencies and interaction with others within different systems (Restorative function)

- To assess staff capabilities, identify professional growth areas and build training roadmaps to meet the growth areas.

• Leadership Duties

- To participate in sector level discussions and to implement changes for the Centre

- To effectively communicate the vision for change and motivate the team (in the Centre) towards achieving the vision

- To co-construct employee development strategies with staff and implement the strategies to grow the team

• Operational Managerial Skills (Operational Processes, Policies and Protocols)

- To support the Head of Centre/Cluster Director in the implementation of cluster’s operational protocols, processes and policies

- To review and oversee the emergency response and crisis management tools.

- To take the lead in the necessary changes in organizational procedures, structures, protocols and policies to support trauma informed, developmentally sensitive practices and services

• Undertake any other duties assigned by the Head of Centre

Qualifications, Competencies & Experience

• Minimum Bachelor’s Degree in Social Work or Post Graduate Diploma in Social Work from an accredited institution / Degree in Counselling, Psychology, Social Work from an accredited institution At least 10 years relevant experience in social work practice.
• At least 5 years relevant experience in social work practice
• Possess relational skills to effectively network with government agencies, churches and community partners to place the agencies and the organization in good standing for the benefit of clients.
• A good understanding of quality standards required of each service under his purview
• Knowledge and ability to engage, assess, provide intervention and evaluate practice
• Ability to understand client groups and manage risk and protective factors
• Ability to demonstrate reflective practice
• Ability to engage stakeholders and partners
• Knowledge and application of SASW code of professional ethics and Code of Social Work Practice
• Knowledge of systems and availability of resources with a view to represent clients’ needs
• Knowledge and ability to empower clients to access needed resources
• Ability to identify available resources, social gaps and conduct relevant analyses
• Possess cultural understanding and social sensitivity
• Understand self, personal values, beliefs and the way these impact the working relationship with clients
• Engage in self-care and active learning
• Office environment; home visit may be necessary
• Able to lead and manage a group of social workers to achieve project outcomes