Overview:

This is an opportunity to directly work in a health services sector as an L2 Support Engineer.

Responsibilities:

• Provide technical support for application related issues and performs daily service health monitoring, server maintenance and resiliency improvements
• The candidate is responsible for delivering new and improve capabilities in systems monitoring, recovery and stability aspects of the system
• Support and assist in regular server maintenance, system accesses, systems monitoring, backups, patching and daily health checks
• Maintain service operations documentation and guides. Develop supporting documentation for all Service Operation activities
• Monitor Service level dashboards, perform daily health monitoring, system capacity review and allocation of adequate capacity
• Defect fixes and resiliency related improvements
• Assist in training new Staff as well as customers on the technical side of the system and functionalities.
• Assist in investigation (L1/L2 support) for user reported issues
• Able to write and comprehend complex SQL and Automation scripts
  Develop mitigating and/or preventive solutions
• Able to Perform Shift work

Requirements:

• Diploma/Bachelor’s degree in computer science or other highly technical, scientific discipline
• 2 to 4 years of Technical / Application Support experience on multi technology platforms
• ITIL v3/v4 certification and strong service oriented experience / background preferred
• Experience in IT Service Operations preferred
• Strong Knowledge and understanding of IT industry environment and business needs
• Proven experience supporting Web / Mobile / Client based applications

Morgan McKinley Pte Ltd
Cedric Ferreras
EA Licence No: 11C5502
EA Registration No. R1870889