Job Description

• Provide timely, clear and concise information flow among all stakeholders
• Liaise with customers and vendors in terms of issue resolution
• Review customer’s existing business workflows or system functionalities and provide recommendations for improvement
• Ensure system availability through 24/7 operational support
• Perform ad hoc troubleshooting on cyber security related issues which includes fault isolation
• Execute scheduled system preventive maintenance to ensure optimal performance
• Manage service requests and incidents to provide timely and effective resolutions
• Work with service providers/vendors to ensure SLAs are met
• Occasionally providing support in critical events based on rotational duties

Requirements

• Diploma/Degree in IT / Computer Science / Engineering, or equivalent
• Professional certifications in cyber security solutions preferred.
• Preferably with 2 years’ experience
• Experience in Operations Support
• Strong knowledge of Windows and/or Linux operating system
• Hands on experience with cyber security products i.e. McAfee, Cisco, Microsoft, Thales

(EA Reg No: 20C0312)

Only shortlisted candidates will be notified.

Please email a copy of your detailed resume to [email protected] for immediate processing.