Key Responsibilities

• Provide first-line technical support for hardware, software, and network issues.
• Set up, install, and configure hardware and software.
• Maintain and troubleshoot basic networking equipment (e.g., routers, switches).
• Respond to and resolve support tickets in a timely manner.
• Help implement software updates, antivirus scans, and routine system checks.
• Escalate complex issues to senior IT personnel or project manager when required.
• Ensure compliance with internal policies and security standards.

Skills & Competencies:

• Knowledge in library and RFID system is an advantage.
• This position works very closely with Shanghai, China counterparts. Knowledge of Mandarin is essential to facilitate communications across the team.
• Basic understanding of Windows operating systems and Microsoft Office 365.
• Familiar with basic networking concepts.
• Good communication and customer service skills.
• Strong attention to detail and ability to follow instructions.
• Willingness to learn and grow in a fast-paced environment.
• Willingness to work as a team.
• Willingness to travel.