Job Description & Requirements

Location: Singapore (On-site Role)
Employment Type: Full-time

Job Description

We are seeking a dedicated and multilingual IT Technical Support professional to join our Singapore office. This is a fully on-site role where you will be responsible for providing first-level and advanced technical support to our internal users across multiple regions, including the UAE and Europe. The ideal candidate must be fluent in Arabic, Turkish, and English, and possess a strong understanding of IT systems, troubleshooting, and remote user support in a cross-regional and multicultural environment.

Key Responsibilities

• Provide timely remote technical support to internal users in UAE, Europe, and other regions.
• Troubleshoot hardware, software, and network issues via phone, email, and remote access tools.
• Install, configure, and maintain operating systems, business applications, and end-user devices.
• Ensure all incidents and service requests are properly logged, tracked, and resolved in a timely manner.
• Liaise with third-party vendors when required for issue escalation or equipment servicing.
• Maintain IT documentation and inventory for the Singapore office.
• Support user onboarding/offboarding processes including account setup, access rights, and equipment preparation.
• Collaborate with regional IT teams to align on global standards and best practices.

Requirements

• Proven experience in IT support or a similar technical role (minimum 2–3 years preferred).
• Proficient in spoken and written Arabic, Turkish, and English.
• Strong knowledge of Microsoft Windows, Office 365, remote desktop tools, and general networking.
• Familiar with endpoint security, VPNs, printers, and mobile device management.
• Excellent communication and interpersonal skills to support users from diverse cultural backgrounds.
• Strong problem-solving mindset and ability to work independently with minimal supervision.
• Willing and able to work fully on-site at our Singapore office.
• Flexible to support users from different time zones, when necessary.
• Diploma or Degree in Computer Science, Information Technology, or related field preferred.
• IT certifications such as CompTIA A+, Microsoft Certified Professional, or similar are a plus.

How to Apply:

Interested candidates, please submit your resume and a short cover letter highlighting your relevant experience. We look forward to reviewing your application!