Job Description & Requirements

Job Highlights

• Our office is located on Jurong Island.
• We provide 2-way transport between Jurong East MRT and our office
• Attractive variable bonus and staff benefits
• Salary shall commensurate with incumbents' qualifications and work experiences

Job Description

Responsibilities:

• Respond to technical issues via phone, email, ticketing systems, or in person

• Manage and prioritize incident tickets

• Diagnose and resolve hardware, software, and network issues

• Install, configure, and upgrade computer hardware and software

• Set up workstations for new employee onboard

• Server and network administration including firewalls and network switches

• Ensure completion of backup jobs

• Assist with VPN setup and connectivity issues.

• Maintain proper inventory of all company hardware and software

• Document IT processes and user guides

• Raise IT Procurement Request and Goods Receive Note in SAP

• Escalate unresolved issues to higher-level support

• Provide any other IT support as may be required

• Be involved in IT projects

Requirements:

• Min. Dip/ ITE or equivalent

• Familiar with Microsoft Windows Server and Virtual Machines

• Familiar with IT hardware installation and troubleshooting

• Good knowledge and problem-solving skills

• Passion for Cybersecurity

• Knowledge in basic server administration and basic networking in TCP/IP, LAN and WAN

• Self-motivated and resourceful with a can-do attitude

• Have a strong customer service and interpersonal skills

• A team player and able to work independently

• Fresh graduates are encouraged to apply too