Key Responsibilities

• Manage daily operations of the IT/MIS department to ensure efficient delivery of IT services across the organization.
• Oversee and maintain IT infrastructure, ERP systems, and databases (e.g., MSSQL), ensuring system availability, reliability, and data integrity.
• Lead IT-related projects, including system implementations, upgrades, and integration efforts aligned with business needs.
• Ensure IT practices comply with the Personal Data Protection Act (PDPA)
• Maintain IT security protocols, protect sensitive data, and implement access control measures to safeguard company systems.
• Coordinate with third-party vendors and service providers to ensure timely delivery and support of IT services.
• Provide internal teams with IT solutions and reporting tools to support operational efficiency.
• Participate in company-led compliance and ethics training, and support the implementation of related IT policies.
• Monitor system performance, identify and resolve technical issues, and ensure high system uptime and optimal performance.
• Be available to provide emergency IT support during weekends or public holidays, only when necessary, with prior agreement and according to the employment contract.

Requirements

• Bachelor’s Degree in Information Technology, Computer Science, or a related discipline.
• Minimum 3–4 years of relevant experience in IT support, systems administration, or MIS roles.
• Strong knowledge of enterprise systems, ERP platforms, and IT security best practices.
• Experience in managing projects; exposure to Agile/Scrum methodologies is a plus.
• Familiarity with Singapore’s PDPA, IT-related compliance requirements.
• Excellent communication, leadership, and analytical skills.