a. Provide IT support with strong frontline experience.

b. Handle IT Service Management (ITSM) tickets, requests, walk-ins, on-site support, self-help kiosks, VIP phone assistance, onboarding/offboarding, and hardware/software support.

c. Address and resolve basic incidents and walk-in requests; log all incidents and requests; engage Subject Matter Experts (SMEs) for issues beyond frontline scope.

d. Ensure proper escalation to relevant departments after gathering necessary information and performing basic troubleshooting. Escalate security-related or data breach–related incidents within one hour.

e. Document resolutions and update the self-help and knowledge base. Contribute to improving general IT application knowledge and frontline resolution capability.

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EVO Outsourcing Solutions Pte. Ltd
• RCB No. 202233837K