IT Helpdesk Engineer | Central***

Location
Islandwide
Job Type
Full-time
Experience
Mid
Category
General
Salary
$2,300 - $2,550
Posted
2 weeks ago
Expires
Apr 11, 2026
Views
3

Job Details

Vacancies

1 position

Experience Required

No experience required

Job Description

  • To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight.
  • Be available to take calls.
  • Prompt response to queries via voicemail / email / fax.
  • Accurate assessment/ resolution of problems.
  • Provide first level support to troubleshoot and solve technical problems.
  • Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, LAN, centralized infrastructure, Wide Area Network, and voice services related service requests.
  • Coordination for employee user account administration, activation, changes, and terminations.
  • Receive and answer all users' IT service request calls.

Requirements:

  • Min Nitec in any disciplines.
  • At least 6 months of IT technical support or call centre experiences.
  • Strong communication and customer service skills.
  • Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.

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ALPHAEUS PTE. LTD.

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