Key Responsibilities

1. End-User Support

• Deliver timely technical support for endpoints and peripheral devices.
• Install, configure, and maintain operating systems and business applications.
• Diagnose and resolve hardware and software issues efficiently.
• Coordinate with vendors for warranty claims and technical support.

2. Endpoint Management (Microsoft Intune)

• Manage device enrolment, compliance policies, and application deployment through Microsoft Intune.
• Monitor device health and enforce security baselines.
• Support Mobile Device Management (MDM) implementation and troubleshooting.

3. Server Room Management

• Monitor and maintain servers, storage systems, UPS, and backup infrastructure.
• Ensure proper cooling, power supply, and physical security of server room facilities.
• Conduct routine inspections and preventive maintenance.

4. Access Control Systems

• Administer and maintain door access systems and related hardware/software.
• Configure user access permissions and resolve access-related issues.

5. Meeting Room & Video Conferencing Systems

• Manage and maintain meeting room booking systems.
• Ensure video conferencing platforms (e.g., MS Teams) are fully operational and integrated with room equipment.
• Provide on-site support for audio-visual systems during meetings and corporate events.

6. Network & Connectivity

• Monitor and maintain LAN/WAN infrastructure, switches, and routers.
• Ensure stable, secure, and high-performing network connectivity.
• Troubleshoot network issues and optimize bandwidth utilization.

7. Firewall & Security

• Configure and manage firewall policies to protect network infrastructure.
• Monitor for potential security threats and deploy necessary patches and updates.
• Collaborate with appointed SOC vendors on incident response, threat detection, and vulnerability management.

8. Security Governance

• Support the implementation and enforcement of IT security policies and procedures.
• Ensure compliance with internal standards and regulatory requirements.
• Seek approval from CISO/GISO for security-related changes and implementations.

9. Asset Management

• Maintain accurate inventory of all IT assets.
• Ensure proper asset tagging and documentation.
• Track asset lifecycle, including warranties and renewals.
• Coordinate with vendors for procurement, warranty support, and secure disposal of retired assets.

10. Documentation & Reporting

• Maintain up-to-date documentation of IT assets, configurations, and incidents.
• Prepare regular reports on system performance, security posture, and operational status.

Requirements:

• Diploma or Degree in Information Technology, Computer Science, or a related discipline.
• Minimum 2–3 years of experience in IT support and infrastructure management.
• Strong knowledge of Windows and macOS operating systems, networking protocols, and firewall configuration.
• Hands-on experience with Microsoft 365, Intune, and endpoint security management.
• Familiarity with server hardware, virtualization technologies, and backup solutions.
• Strong analytical and problem-solving skills with the ability to work independently.

(EA Reg No: 20C0312)

Please email a copy of your detailed resume to [email protected] for immediate processing.

Only shortlisted candidates will be notified.