Diagnose and resolve client platform issues to restore functionality and minimize downtime

Support Windows OS, office software, and desktop hardware by applying technical expertise to maintain optimal user experience

Respond promptly to IT incidents by investigating root causes and delivering temporary or permanent solutions to meet service level agreements

Coordinate with external support vendors to manage maintenance, support, and issue resolution effectively

Monitor system performance and document configurations to ensure accurate records and compliance with operational standards

Participate in client platform implementation and upgrade projects by providing technical support and ensuring smooth transitions

Execute assigned ad-hoc IT duties to support business operations and technology needs