Are you an effervescent, charismatic individual who naturally emits both a great first impression and leaves an even stronger long lasting one?

Someone who is always alert, attentive and efficient who understands the need for a bespoke approach to each guest experience as they move from destination to destination?

Do you want to be known across Singapore for being the ‘Host with the Most’, being someone who lights up an occasion through world class service and interactions?

We are looking for people just like you! QT Singapore is our latest and one of the most exciting new openings in our company’s history. Our first venture into Asia, bringing the unique QT brand and world class service standards to one of the world's leading entertainment, dining and travel destinations. Aside from being involved from the ground up of what will be one of the most talked about new hotel openings in Singapore in 2024, we offer the following incentives to our staff -

• Market leading, competitive salary packages paid above industry rates
• Unrivalled opportunities for development and growth
• Training and coaching from leading names in global hospitality leadership
• A commitment to employees that work-life balance being paramount to a successfully performing team

The Scope:

A Host/Hostess is responsible to deliver an excellent Guest experience while working to achieve departmental targets. Responsible for anticipating the needs of attending patrons, maintain the established standard of service, and to adhere to the policies and procedures of the hotel.

Job Responsibilities:

• Warmly greet and welcome guest upon arrival at the Cygnet Restaurant
• Answering incoming phone calls
• Assist with beverages and taking of orders when needed
• Efficiently manage reservations, ensuring seating is allocated according to meal periods and seating capacity
• Ensure reservations are accurate and up to date
• Maintain a harmonious relationship with other members of the service team
• Maintain a clean and organized workstation, ensuring the restaurant presents an inviting and polished atmosphere
• Maintain basic knowledge of the menu, seating layout, and restaurant offerings
• Stay up to date with restaurant promotions, menu changes and special events
• Keep track of guest wait times, providing accurate estimates and timely updates
• Manage guest queries in a polite and efficient manner
• Ensure compliance with brand and service standards
• Work collaboratively with the service team to ensure seamless communication and promptly address guest concerns or special requests
• Comply with hotel security, fire regulations, and all health and safety legislation
• Comply with local licensing laws
• Participate in all scheduled training sessions
• Assist with other assigned tasks as needed during peak periods
• Assist other departments when required and maintain good working relationships
• Able to manage bookings for ad-hoc activations such as festive events, private events and special diningexperiences
• Able to manage dedicated bookings for the Private Dining Room

Qualifications:

• Minimum Secondary 4 education with GCE ‘O’ level credits in a minimum 3 subjects 
• Valid WSQ Basic Food Hygiene certification

Experience:

• At least 1 – 2 years’ experience working in the Food & Beverage industry or similar capacity
• Have a high standard of hospitality and service standard

Key Competencies:

• Able to work under pressure in a fast-paced environment
• Great organizational skills with the ability to multi-task
• Strong verbal and written communication skills
• Proven objection handling, prospecting and negotiation skills.
• Reliable, focused, and detail-oriented