Roles & Responsibilities

· Conduct professional scalp and hair analysis for customers.

· Provide personalized recommendations for hair care products and packages to customers.

· Administer comprehensive hair treatment services, including washing, massaging, applying treatment products, and blow-drying.

· Follow up with customers on the effectiveness of the hair treatments.

· Maintain the Centre's equipment, hygiene, and professional standards.

· Update customers' detailed information and treatment progress.

· Introduce customers to new promotions and membership programs at the Centre.

· Ensure the provision of all services and consultations according to customers' needs, ensuring satisfaction.

· Track customers' daily appointments, manage schedules, and prepare for upcoming appointments.

· Responsible for replenishing the Centre's inventory and keeping accurate records of incoming and outgoing goods to ensure that inventory is adequate and effectively managed.

· Responsible for performing all cashiering related duties and ensuring that all cashiering activities run smoothly and accurately.

· Actively participate in training programs organized by the company's management.

· Collaborate with the marketing department in activities such as filming, live streaming, online, and offline promotional events.

· Perform other duties assigned by the company's management/supervisor.

Requirements

· Minimum 2 years of proven work experience

· Excellent interpersonal, communication and customer service skills

· Friendly personality, self-motivated, and sales oriented

· Able commit to retail hours and workplace relocation

· Ability to perform hair dressing duties