Job Scope:

• Work closely with the Residence Manager and provide courteous services to guests. Respond efficiently and tactfully to guests’ complaints, requests and inquiries.
• Provide courteous and efficient service, striving to fulfill each guests’ request whenever possible. Ensure all telephone calls are promptly handled within three rings.
• Handle cashiering functions and adhere to the residence’s Standard Policies & Procedures.
• Maintain good guest relations with in-house guests at all times. Project a courteous and hospitable attitude.
• Take ownership of problems and promptly handle guest complaints according to established procedures. Report to the supervisor for further follow-up when necessary. Write glitch reports when required.
• Ensure guest room security, emergency, and fire procedures are followed. Encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
• Be familiar with SR facilities, functions, major city attractions and events. Provide guests with accurate information as requested.
• Maintain a professional and courteous working relationship with all hotel personnel, ensuring effective communication.
• Maintain a well-groomed appearance and a tidy work area. Keep personal grooming at the highest standard.
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.

Requirements:

• O-Level or equivalent
• Willing to work rotating shifts, weekends and Public Holidays
• Positive attitude with outgoing personality and good communication skills
• Experience in hospitality and knowledge of HMS will be advantageous

Location and Working Hours:

Oasia Residence Singapore

Working hours: 5 days work week, 44 hours per week 
Needs to work rotating shift (see below for reference), weekends and Public Holidays Shift A: 7am to 430pm, Shift B: 1pm to 1030pm, Shift C: 10pm to 730am

Village Residence Hougang

• Working hours: 5 days work week,  Mon to Sat, excl. Sun & PH, 8.45am to 6.30pm
• Job Scope: In addition to standard front office duties, the candidate will be required to assist with guests’ luggage and may need to work solo at times.

Salary: $2600/month

EA License No.: 96C4864

Reg No.: R26159658 BRANN LEONG CHUN HOE