Job Description

• Greeting guests at the entranceand ensuring they feel welcome.
• Manage reservations, walk-ins , and seating arrangements efficiently.
• Checking in with tables during service to ensure satisfaction.
• Assist floor operations during peak dining periods
• Handling complaints or special requests quickly and professionally.
• Monitor customer satisfaction and report insights to management for continuous improvement.
• Maintain a strong knowledge of the restaurant’s menu, promotions, and services to assist guests effectively.
• Coordinating with servers, chefs, and managers to deliver seamless service.
• Monitor customer satisfaction and report insights to management for continuous improvement.
• Training and motivating staff to maintain high hospitality standards.
• Collecting guest feedback and reporting it to management for improvements.
• Build rapport with regular customers and encourage loyalty through personalized service.
• Uphold the restaurant’s brand image through professional conduct and appearance.

Requirements

• Strong communication and interpersonal skills.
• Ability to remain calm and professional under pressure.
• Problem-solving and conflict resolution abilities.
• Customer-focused mindset with a passion for hospitality.
• Prior experience in customer service or hospitality is preferred.
• Flexibility to work evenings, weekends, and holidays.