ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Welcome guests to all food & beverage outlets and ensure a warm, professional, and personalized dining experience

• Provide the perfect first impression with a smile and welcome

• Responsible in assigning guests to tables, maximizing the utilization of the space to the best advantage.

• To ensure that guest on every table receives attention and service.

• To monitor and handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.

• To collate guests’ feedback and maintain and update the guest history system.

• To prepare a monthly report of guest comments, guest list and report that assist business decision.

• Have a full understanding of Operating Procedures and their role within these standards

• Confidently take an order asking all relevant questions linked to sequence of service

• Ensure problems are dealt with immediately and proactively with the support of Outlet Manager

• Ensure compliance with hygiene, food safety, and hotel service standards

Requirements:
• Customer-oriented approach and patience

• Problem solving and decision making skills

• Hands on experience in cashier duties