About the Role
The Group General Manager (GGM) will lead and oversee all restaurant concepts under Restaurant 21-BTS Pte Ltd, driving operational excellence, financial performance, and brand consistency. This role requires a seasoned leader with proven experience in Michelin-starred environments (2 or 3 stars), capable of translating fine-dining standards into scalable, high-performing operations across multiple outlets.

Key Responsibilities

Leadership & Strategy

• Provide strategic direction across all brands and outlets within the group
• Work closely with ownership and executive chefs to define and execute business goals
• Build, mentor, and lead a high-performing management team across all locations
• Foster a culture of excellence, accountability, and continuous improvement

Operations Management

• Oversee day-to-day operations across all outlets, ensuring consistency in service and quality
• Implement and uphold systems aligned with Michelin-level service standards
• Drive operational efficiency, cost control, and productivity across departments
• Ensure compliance with local regulations, hygiene, and safety standards

Guest Experience

• Champion exceptional guest experiences aligned with fine-dining expectations
• Monitor feedback and continuously refine service standards
• Ensure brand identity and storytelling are consistently delivered across all touchpoints

Financial Performance

• Take full ownership of P&L across the group
• Develop and manage budgets, forecasts, and financial targets
• Identify opportunities to improve revenue, margins, and overall profitability

People & Culture

• Lead talent acquisition, development, and retention strategies
• Establish clear performance metrics and conduct regular reviews
• Drive training initiatives, particularly in service excellence and product knowledge

Brand & Expansion

• Support new openings, relocations, and concept development
• Ensure successful roll-out of SOPs and brand standards for new ventures
• Collaborate on marketing and positioning strategies to strengthen brand presence

Requirements

• Minimum 8–10 years of senior leadership experience in F&B, with multi-outlet oversight
• Strong background in Michelin-starred establishments (2 or 3 stars preferred)
• Proven track record in managing high-performance teams and delivering financial results
• Deep understanding of fine-dining service, operations, and guest engagement
• Strong business acumen with hands-on operational approach
• Excellent leadership, communication, and problem-solving skills
• Experience in Singapore or similar markets is an advantage

Preferred Attributes

• Passion for hospitality and excellence in service
• Detail-oriented with strong organizational skills
• Adaptable and able to thrive in a fast-paced, evolving environment
• Strong alignment with the company’s culture and long-term vision