About the role

• To support the integration and enhancement of Generative AI (GenAI) technologies within customer servicing operations.

• To assist in the implementation of GenAI-powered chatbots and voicebots.

• To contribute to the continuous improvement of employee-facing applications through GenAI innovations.

• To evaluate emerging GenAI features and their effectiveness to business needs.

Job Responsibility

• Implementation Support: Assist in the design, development, and deployment of GenAI chatbot and voicebot solutions.

• Enhancement Support: Collaborate with development teams to identify and implement GenAI enhancements for applications used in customer servicing.

• Data & Performance Monitoring: Support in gathering data and assist in monitoring the performance of GenAI applications.

• Documentation: Contribute to documentation and user guides for GenAI solutions.

Job Requirements

• Bachelor's degree in Artificial Intelligence, Project Management, Business, or related field.

• Strong foundational understanding of Artificial Intelligence and Machine Learning concepts.

• Familiarity with large language models (LLMs) and their applications.

• Excellent analytical and problem-solving skills.

• Ability to work effectively in a team-oriented environment.

• Strong communication and presentation skills.

Please submit your application for the Job Post "Graduate Industry Traineeship (GRIT) Programme 2026 (ID: 250000AO)" on the DBS career portal, starting October 8th, 2025.