Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire a Front Office Trading Application Support Specialist to provide frontline production support for our client in Singapore which is a top global investment bank. They will look to cover trading and front office applications across multiple asset classes, supporting business-critical trading activities and ensuring platform stability and availability.

This role is the key focal point for the customer/client /associate experience, restoring complex/major production incidents under tight Service Level Agreements (SLAs), pursuing root-cause and problem resolution follow-up.

Key Responsibilities:

Provide Front Office production/application support for trading applications across asset classes like FX, Interest Rates, Credit, Commodities, Fixed Income products.
Work closely with traders and business stakeholders to investigate and resolve application, trade flow, and production issues.
Monitor trading platforms, application health, batch processes, and operational workflows to ensure system stability and availability.
Manage Incidents and Problem management.
Perform start of day, End of Day and start of week checks.
Analyze application logs, activity logs, and batch logs using Python scripting and SQL queries for troubleshooting and issue investigation.
Identify opportunities for automation and automate manual tasks being performed by team.

Key Requirements:

3–4 years of relevant Front Office / Trading Application Support experience within investment banking or financial services environments.
Candidates with strong technical capabilities and good financial markets knowledge but without direct support experience may also be considered.
Good understanding of financial markets and ideally more than 1 asset class such as FX, Interest Rates, Commodities, Fixed Income, or related trading products.
Hands on experience on SQL queries and commands.
Good Python scripting knowledge, particularly for log analysis, troubleshooting, and operational support activities.
Experience in production support, incident management, and troubleshooting within a trading or financial systems environment.
Experience in Monitoring tools e.g. ITRS Geneos, Splunk, Elastic, Dynatrace etc
Strong analytical, troubleshooting, and problem-solving skills.
Ability to work in a fast-paced Front Office support environment with direct business user interaction.
Strong communication and stakeholder management skills.

Good to Have Skills