Position: Front Office Support Consultant

Type: Individual Contributor
Experience: 10+ years in Application / Production Support
Shift: Support coverage for UK and US markets

Key Responsibilities:

• Provide production support for Trading Systems (TS/BidFX)
• Perform daily system health checks and batch monitoring
• Handle incident management and coordinate with IT teams to ensure uptime
• Liaise with vendors, brokers, and business users for issue resolution and onboarding
• Participate in system enhancements, DR/BCP, and audits

Key Skills Required:

• Strong experience in application/production support within trading or financial systems
• Hands-on with SQL for troubleshooting
• Familiar with equities, FX, and derivatives trade flow
• Experience with TradingScreen (TS), BidFX, or similar trading systems
• Good understanding of ITIL and FIX protocol (advantageous)