The Freight Forwarding Operations Executive is responsible for the end-to-end coordination of import and export shipments, with a strong focus on import cargo handling, Singapore Customs permits, and air and sea freight bookings. The role ensures timely, compliant, and cost-effective movement of cargo while maintaining high service standards and regulatory compliance.

Key Responsibilities

Cargo Operations

• Handle import, export, and transhipment shipments via air and sea freight from booking to final delivery.
• Coordinate cargo receiving, checking, storage, and release in accordance with shipping documents and customs permits.
• Monitor shipment progress and proactively resolve operational delays or discrepancies.

Customs & Regulatory Compliance

• Prepare, submit, and manage Singapore Customs permits (Import, Export, Transhipment) via TradeNet.
• Verify cargo details against commercial invoices, packing lists, and transport documents.
• Ensure compliance with Singapore Customs regulations, Free Trade Agreements (FTAs), and company SOPs.
• Report and manage cargo discrepancies in accordance with regulatory requirements.

Freight Booking & Documentation

• Arrange air and sea freight bookings with airlines, shipping lines, and overseas agents.
• Prepare and verify Bills of Lading, Air Waybills, manifests, and shipping instructions.
• Coordinate with carriers for vessel/flight schedules, cut-off times, and documentation requirements.

Stakeholder Coordination

• Liaise with overseas agents, shipping lines, airlines, hauliers, warehouses, and customs brokers.
• Act as the primary operational contact for customers on shipment status and requirements.
• Coordinate last-mile delivery and container returns.

Costing & Administration

• Assist with freight costing, billing verification, and operational reporting.
• Maintain accurate shipment records, filing, and documentation for audit and compliance purposes.

Safety & Quality

• Adhere to Workplace Safety & Health (WSH), ISO, and internal operational procedures.
• Support continuous improvement initiatives and corrective/preventive actions.

Requirements

Education & Certification

• Diploma or Degree in Logistics, Supply Chain, Maritime Studies, or related field.
• Basic or Advanced Cargo Course Certificate preferred.
• TradeNet declaration knowledge is an advantage.

Experience

• Preferred 2–3 years of experience in freight forwarding or logistics operations.
• Hands-on experience in import cargo handling, customs permits, and air & sea freight bookings preferred.
• Experience handling FCL, LCL, and air freight shipments preferred.
• Fresh Graduates are encouraged to apply.

Skills & Competencies

• Strong understanding of freight forwarding processes and documentation.
• Familiarity with HS codes, customs procedures, and trade compliance.
• Ability to multitask and work under tight deadlines.
• Strong coordination, communication, and problem-solving skills.
• Proficient in MS Excel, Word, Outlook, and freight forwarding systems (e.g. CargoWise).

Key Performance Indicators (KPIs)

Timely and accurate submission of customs permits

On-time shipment execution and cargo delivery

Documentation accuracy and compliance rate

Customer satisfaction and operational issue resolution

Cost control and billing accuracy