Job Description:

• Contribute to IT projects for Antaes clients
• Perform onsite installation, maintenance, and repairs of IT equipment (PCs, printers, LAN/WAN hardware) in accordance with industry best practices.
• Act as the Single Point of Contact (SPOC) when required, coordinating with internal resolver groups and the Service Desk to resolve incidents within prescribed SLAs.
• Conduct hardware/software testing and coordinate local acceptance testing with customers and third-party vendors.
• Execute preventive maintenance schedules according to manufacturer specifications.
• Troubleshoot high-level LAN/WAN protocols and configure network equipment (Cisco, etc.).
• Perform site surveys for new customer premises to prepare for product and service installations.
• Support and troubleshoot Ethernet networks and various WAN technologies (DSL, Leased Lines, IP VPN, etc.).
• Assist in managing the field services team, improving working processes, and coaching co-workers on operational issues.
• Prioritize day-to-day tasks and ensure the team adheres to country-level policies and procedures.
• Manage local suppliers and report on service performance to regional management.
• Manage the replacement of faulty equipment and ensure the timely replenishment of spares according to sparing policies.
• Initiate the timely return of faulty customer equipment to ensure the shortest possible repair cycle.
• Ensure all field service data is accurately recorded in the Service Hub for all assigned Incidents and Change Orders.
• Maintain accurate daily logs (AVMA Daily Diary) and provide monthly performance reports on workshop activities.
• Escalate all observed operational problems to the appropriate points of contact.
• Contribute to the promotion of Antaes services on top of assistance provided to clients

Job Requirements:

• Minimum Degree level qualification in Computer Science, Electronic Engineering or equivalent in country IT qualification.
• CompTIA Network or CompTIA Server+ certification
• Preferred knowledge of ITIL and Service Management practices.
• Understanding and the ability to install and configure servers and workstations (Microsoft/Unix/Thin Clients) including operating system software to component level.
• Proficiency in Microsoft Office products and end-user application configuration.
• Strong knowledge of LAN protocols and Cisco LAN/WAN equipment.
• Understanding of WAN infrastructures and data communications technologies such as DSL, ISDN, Leased Lines, IP VPN, Frame Relay, ATM.
• Understanding of VSAT (required for specific regions)